You set up a new instance of Dynamics 365 for Customer Service. Users report a variety of issues working with cases on mobile devices. You need to configure the mobile app to be able to view cases. NOTE: Each correct selection is worth one point

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You set up a new instance of Dynamics 365 for Customer Service. Users report a variety of issues working with cases on mobile devices. You need to configure the mobile app to be able to view cases. NOTE: Each correct selection is worth one point.

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Jatin
Jatin
4 years ago

1. User is able to login but can’t see Case Records –> “Configure Mobile Settings on Case Entity Level”
2. Second is correct.
3. User reports that they cannot access the system from Dynamics 365 mobile app –> Configure a security role in the mobile permission set of the appropriate user

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