You have received a report of poor wireless connections on the third floor of a building under your administration. Three individuals have reported the problem. Apparently, the connections are reporting a strong signal, but the users cannot access the Internet. With the problem identified, what is the next logical step in the troubleshooting process?

You have received a report of poor wireless connections on the third floor of a building under your administration. Three individuals have reported the problem. Apparently, the connections are reporting a strong signal, but the users cannot access the Internet. With the problem identified, what is the next logical step in the troubleshooting process?
A . Perform corrective actions
B . Discover the scale of the problem
C . Create a plan of action or escalate the problem
D . Verify the solution

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Answer: D