You have been assigned to manage a new project team. The team has recently been set up to improve service levels which have drastically reduced over the past year

SIMULATION

You have been assigned to manage a new project team. The team has recently been set up to improve service levels which have drastically reduced over the past year.

Only a few of the team members have worked together before. It is your responsibility as the leader to facilitate the team’s development.

Question: Identify two models you could use to facilitate developing your team. (2 marks)

Question: Explain three ways team development models can help the team meet their objective to improve service levels. (3 marks)

Answer: Two Models to Facilitate Team Development

Tuckman’s Model of Group Development

This model outlines stages (forming, storming, norming, performing, and adjourning) to help a team transition from initial formation to effective collaboration. Belbin’s Team Roles Model

This model identifies various roles team members can adopt to ensure a balanced and efficient team dynamic, focusing on individual strengths and contributions.

Three Ways Team Development Models Help Meet Objectives Improving Collaboration and Communication:

Team development models emphasize open communication, enabling team members to understand each other’s strengths and establish trust, which is critical for improving service levels. Enhancing Role Clarity and Efficiency:

Models like Belbin’s ensure that roles and responsibilities are aligned with individual strengths, minimizing conflicts and optimizing task execution. Building a Cohesive and Motivated Team:

By addressing the interpersonal and performance dynamics (e.g., through Tuckman’s stages), these models help develop a motivated and well-aligned team capable of achieving high service standards.