You are troubleshooting a client issue on a Windows laptop. The laptop can see and connect to 2.4 GHz APs, but it does not even see 5 GHz APs. While evaluating the issue, you determine that this problem is happening for all of the laptops of this model in the organization. Several other tablets connect on channel 48 and channel 52 in the same work areas. What is the likely problem?

You are troubleshooting a client issue on a Windows laptop. The laptop can see and connect to 2.4 GHz APs, but it does not even see 5 GHz APs. While evaluating the issue, you determine that this problem is happening for all of the laptops of this model in the organization. Several other tablets connect on channel 48 and channel 52 in the same work areas. What is the likely problem?
A . The clients are configured to use WPA and 5 GHz channels only support WPA2
B . The antennas in the laptops have insufficient gain to detect the 5 GHz signals
C . The access points are configured to disallow 5 GHz
D . The client drivers are faulty and should be upgraded

View Answer

Answer: A