You are responsible for building Service Level Agreements (SLAs) for your company. When building them for the service lifecycle of a cloud application, what should you consider?

You are responsible for building Service Level Agreements (SLAs) for your company. When building them for the service lifecycle of a cloud application, what should you consider?
A . SLA updates may be needed due to the availability of new markets
B . New SLAs should be created with the release of scheduled enhancements
C . SLAs should incorporate all necessary requirements when they are created
D . SLAs are contractual and cannot be changed without customer consent

View Answer

Answer: B

Explanation:

Just as the creation of an application doesn’t imply that the application is complete and fulfills all needs, the creation of a service is an evolving process. The lifecycle is circular; the first release of a service may have important features, but updates will be made due to bugs, scheduled enhancements, requests for new features, performance improvements, and more.