You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.

You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.

To meet this requirement, you must set the____________. in the service level to five days.
A . deadline
B. priority
C. urgency
D. goal

View Answer

Answer: A

Explanation:

This answer is correct because it sets the maximum time allowed for resolving a medical claim case, as per the requirement. The deadline in the service level defines the time limit for completing a case or an assignment. If the deadline is reached, an escalation action can be triggered to notify or reassign the case or assignment.

References: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)