You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.

You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.

1) Associate a contact list with the script.

2) Create a Script.

3) Invoke the "Outbound Create Contact" action with appropriate variables.

4) Enable Outbound features.
A . 2,4,1,3
B . 2,3,4,1
C . 1,2,3,4
D . 2,4,3,1

View Answer

Answer: A

Explanation:

To configure a script that allows agents to create a contact in the contact list in Genesys Cloud CX, the following sequence should be followed:

Create a Script: Start by creating a new script that will serve as the framework for the agent’s interaction.

Enable Outbound features: Before the script can interact with outbound services, outbound features must be enabled in the script settings.

Associate a contact list with the script: The script needs to be associated with a specific contact list to ensure that contacts can be added directly to the correct list.

Invoke the "Outbound Create Contact" action with appropriate variables: Finally, add the "Outbound Create Contact" action to the script and configure it with the appropriate variables to capture the necessary contact details from the agent.

This order ensures that the script is correctly set up to interact with the contact list and allows agents

to add new contacts as needed.

Reference: Genesys Cloud CX Scripting Documentation​.