With reference to the disciplinary process, which is the best course of action for W to take?

W is the supervisor of the house-keeping team in a large hotel. X, a member of the team, is consistently late to work which means that other team members have to perform extra work. A number of team members have also complained to W about X’s aggressive behaviour. Two months ago W spoke to X informally about these issues and for a short period things improved.

But it is now clear that X is again displaying unacceptable behaviour and upsetting colleagues. W knows further action must now be taken to deal with the situation.

With reference to the disciplinary process, which is the best course of action for W to take?
A . Write a formal letter to X stating that if the unacceptable behaviour does not stop immediately X will be dismissed without further notice.
B . Issue a formal verbal warning via a formal interview, with a record of the interview kept on file.
C . Reduce the paid hours allocated to X as a temporary punishment until the behaviour improves.
D . Speak to X informally in a private office and ask that X improves their behaviour and apologises to colleagues.

Answer: B