Windows of the following should a technician perform FIRST to diagnose the issue properly?

A user’s mobile device is losing its battery change very quickly. The user report charge at 9:00 a.m. but has 22% battery by 1:00 p.m. The user has installed several applications, and the phone is relatively new, high-end phon. The user claims most of the usage involves checking emails for a few minutes three or four times per hours.

Windows of the following should a technician perform FIRST to diagnose the issue properly?
A . Check the application and their resources usage.
B . Order a replacement battery and see if the phone maintain its charge.
C . Configure the email software to work on a fetch schedule instead of the push setting
D . Wipe the phone screen brightness to 30%.
E . Uninstall all the applications on the phone and see if the battery issues remain.

View Answer

Answer: A