A line of business (LOB) has been using a public cloud and is seeking services from the internal IT department. The LOB has requested an SLA for each service.
Why would the LOB make this request?
A . Need for a clear description of services, capabilities, key performance indicators, support responsibilities and warranties
B . Need to understand what template is included with the service, the catalog entry for the service, and the associated dependencies and policies
C . Need to understand the availability, throughput, frequency, and response time capabilities for the underlying infrastructure components
D . Need for a clear description of terms and conditions for using the services of the IT cloud before actually using the services
Answer: A
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