Why should an organization use workarounds?

Why should an organization use workarounds?
A . To manage Backlog accumulated by choosing temporary solutions
B . To help identify problems that have been analysed but not resolved
C . To reduce or eliminate the impact of problems that cannot be resolved
D . To ensure that problems are investigated

Answer: C

Explanation:

In ITIL 4, workarounds are temporary solutions used to minimize or eliminate the impact of problems that cannot be immediately resolved. The purpose of a workaround is to reduce disruption while the underlying problem remains unresolved. Workarounds can be applied when resolving the problem would take too long or is not feasible at the moment.

Option A refers to managing backlogs, which is not the purpose of a workaround.

Option B is a partial truth about problems, but the focus of workarounds is on minimizing impact.

Option D is about problem investigation, not specifically related to workarounds.