Why might your customer want to use this feature?

You are a marketing automation consultant.

Your customer wants to understand the benefits of using the query assist feature in Dynamics 365 Customer Insights – Journeys.

Why might your customer want to use this feature?
A . Using the natural language feature allows marketers to build segments using simple words to specify what audience they want to target.
B . When looking at a marketing journey created by another user, the natural language feature makes it easier to understand the logic of the journey and decide whether it meets the campaign goals.
C . Using the natural language feature allows marketers to search Dataverse to retrieve single records using a right-hand pane on the model-driven app
D . When looking at a segment created by another user, the natural language feature makes it easier to identify which journeys the segment is used in.

View Answer

Answer: A

Explanation:

The Query Assist feature in Dynamics 365 Customer Insights – Journeys utilizes natural language processing to help marketers easily build segments.

By using simple language, marketers can describe their target audience without needing to know complex query syntax, making segmentation more accessible.

This feature is designed to streamline segment creation, allowing marketers to quickly define their audience with natural language inputs, which is particularly useful for users who may not be familiar with technical query building.

Reference: Microsoft Documentation – Use Query Assist for Segmentation in Customer Insights