Why is the deadline further out than 8 hours?

A service representative creates a service call at midnight for a customer with a contract

The contract’s service level agreement specifies a resolution time of 8 hours The service

call shows a resolution deadline of noon.

Why is the deadline further out than 8 hours?
A . The equipment card contains a different resolution time.
B . The time period for resolution begins once a technician is assigned.
C . Resolution time calculation is affected by the hours of coverage listed in the contract.
D . The response time from the contract is added to the resolution time.

View Answer

Answer: B