Why are skills and languages configured separately?

Why are skills and languages configured separately?
A . So that skills can have a more granular competency rating than languages
B . So that an agent with a skill can receive an interaction regardless of the language requirement
C . So that an agent with a language capability can receive an interaction regardless of the skill requirement
D . Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction

View Answer

Answer: C

Explanation:

Reference: https://help.mypurecloud.com/articles/assign-remove-skills-user/