Who should be in the service review board?

The transition to SIAM was completed 12 months ago using a big bang approach. ZYXS is the service integrator

The ZYX Board of Directors set a strategic vision for SIAM to gam control over changes to all IT services within 2 years This is not being achieved and there are issues with the performance of several service providers.

Who should be in the service review board?
A . The ZYX CEO (chair) and the ZYXS IT Director
a. The service delivery directors from each of the service providers
B . The ZYXS service improvement manager (chair)
a. The service improvement process owners from each of the service providers
C . The ZYXS IT Director (chair)
a. The senior representative from each of the service providers
D . The CAF and the ZYXS Service Management and Service Desk Lead (chair)
– The change managers from each of the service providers

View Answer

Answer: C

Explanation:

Service Review Board (SRB) Role:

The SRB is responsible for overseeing service performance, managing issues, and driving continuous improvement across the service ecosystem.

Key Members:

The ZYXS IT Director, as chair, provides leadership and accountability for the overall service integration and management.

Senior representatives from each service provider ensure that there is direct communication and accountability from all parties involved in service delivery.

Rationale:

Having the IT Director chair the SRB ensures alignment with organizational goals and strategies. Including senior representatives from each service provider ensures that all service partners are actively engaged in performance discussions and improvement initiatives.

Impact on Performance:

This composition fosters collaboration, ensures transparency, and enhances accountability, addressing the issues with service provider performance.

Reference: SIAM Professional Body of Knowledge (BoK), Chapter on Governance

ITIL 4: Drive Stakeholder Value (DSV), Section on Stakeholder Management