Who can create a customer service case from a community discussion? (Choose two.)

Who can create a customer service case from a community discussion? (Choose two.)
A . Customer service agent (sn_customerservice_agent)
B. Proxy case creator (sn_customerservice.proxy_case_creator)
C. Partner (sn_customerservice.partner)
D. Case Viewer (sn_customerservice.case_viewer)

View Answer

Answer: A,B

Explanation:

Reference: https://docs.servicenow.com/bundle/paris-customer-service-management/page/product/customer-communities/concept/case-management-integration.html