Which verification activity would best help the institution avoid falling victim to phishing?

A financial institution receives frequent and varied email requests from customers for funds to be wired out of their accounts.

Which verification activity would best help the institution avoid falling victim to phishing?
A . Reviewing the customer’s wire activity to determine whether the request is typical.
B. Calling the customer at the phone number on record to validate the request.
C. Replying to the customer via email to validate the sender and request.
D. Reviewing the customer record to verify whether the customer has authorized wire requests from that email address.

View Answer

Answer: B