Which type of report should the consultant include to meet the requirement?

A consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks’ executives. The dashboard needs to provide insights that will assist in strategic decision-making.

Which type of report should the consultant include to meet the requirement?
A . Snapshot reporting that shows trends in the number of cases handled per month, providing a high-level overview of customer service operations
B . Omni-Channel Analytics detailing specific paths and routing types to evaluate the efficiency of support channel
C . Detailed CTI analytics reports, such as wait times and handle times, to review individual agent performance

View Answer

Answer: A

Explanation:

Snapshot reporting on trends in the number of cases handled per month offers executives a high-level overview of customer service operations, enabling them to identify patterns, assess performance, and make informed strategic decisions. This type of report is valuable for understanding service demand and resource allocation over time.