Which type of questions are they leveraging?

A sales representative receives an objection and encourages the customer to elaborate on their hesitation and responses.

Which type of questions are they leveraging?
A . Change
B . Clarifying
C . Confirming

View Answer

Answer: B

Explanation:

Clarifying questions are the type of questions that the sales rep is leveraging when they encourage the customer to elaborate on their hesitation and responses. Clarifying questions are questions that help to understand, verify, or confirm the information or meaning of what the customer says. Clarifying questions help to avoid confusion, misunderstanding, or miscommunication, as well as to provide relevant information or solutions.

Reference: https://www.salesforce.com/resources/articles/sales-questions/#sales-questions-types