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Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer’s response?
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer’s response?
A . In-queue Call Flow
B. Inbound Call Flow
C. Outbound Call Flow
D. Secure Call Flow
Answer: B
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