Which type of association with respect to the ABC tire model can be configured in IBM Sterling Business Center to prompt the CSR to offer the customer a similar tire from the XYZ tire company?
A large retailer is out-of-stock on a lire model from the ABC tire company that is requested by a customer.
Which type of association with respect to the ABC tire model can be configured in IBM Sterling Business Center to prompt the CSR to offer the customer a similar tire from the XYZ tire company?
A . Up-sell association
B . Competitive association
C . Cross-sell association
D . Alternative association
Answer: D
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