Which two users are able to fulfill this request?

Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.

Which two users are able to fulfill this request? Choose 2 answers
A . A user with Read Permission on account.
B . A user with manager role above the agent.
C . A user with the System Administrator profile.
D . A user with the Manage Cases Permission

View Answer

Answer: BC

Explanation:

A user with manager role above the agent can change ownership on multiple cases that are owned by the agent or by users below the agent in the role hierarchy. A user with the System Administrator profile can change ownership on any case, regardless of the owner or role hierarchy.

Reference:

https://help.salesforce.com/s/articleView?id=sf.case_change_owner.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.admin_userperms.htm&type=5