Which two upsell activities should the CSR consider?

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire.

Which two upsell activities should the CSR consider? (Choose two.)
A . Open a Case and send email with new Service offerings.
B . Open a Case and inform Customer of weekend service pricing.
C . Open a Case and a renewal Opportunity for the Sales team.
D . Open a Case and create a Work Order for the Dispatch Team.

View Answer

Answer: AB