A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire.
Which two upsell activities should the CSR consider? Choose 2 answers.
A . Open a Case and inform Customer of weekend service pricing.
B . Open a Case and send email with new Service Offerings.
C . Open a Case and a renewal Opportunity for the Sales team.
D . Open a Case and create a Work Order for the Dispatch Team.
Answer: A,B
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