Which two troubleshooting steps should a consultant take to resolve the issue?

technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment as dispatched on the console instead of seeing the complete status update

Which two troubleshooting steps should a consultant take to resolve the issue? Choose 2 answers
A . Conform the technician mobile device is online
B . Investigate work order life cycle
C . Verify the dispatcher ran the service appointment data job
D . Review service appointment automation

Answer: A,D