Which two traces or logs are most relevant to debugging this problem and should be included in the trouble ticket raised with Tier 3 support?

A customer has just added a CS1000 SIP Entity and Entity Link using TLS port 5061. Users are unable to call any Avaya Aura® users which are connected via the same Avaya Aura® Session Manager (SM).

They have run a traceSM and see no SIP messages coming from the CS1000 in the trace. They can ping between the CS1000 and SM100.

Which two traces or logs are most relevant to debugging this problem and should be included in the trouble ticket raised with Tier 3 support? (Choose two.)
A . “list trace tac xxx”, where xxx is the TAC of the trunk group between Avaya Aura® Communication Manager and SM
B . “tshark -i eth1 -w <capturefilename>” on SM
C . the latest /var/log/ecs logfile on Avaya Aura® Communication Manager
D . traceSM with TLS handshaking enabled on SM
E . the ppm.log in /var/log/Avaya/jboss/SessionManager on SM

View Answer

Answer: B,D