Which two tasks can help you gather relevant facts when you troubleshoot a network problem? (Choose two)

Which two tasks can help you gather relevant facts when you troubleshoot a network problem? (Choose two)
A . Collect technical data from network management systems and logging servers
B . Ask questions of the users who are affected by the problem
C . Define the problem in terms of symptoms and causes
D . Change one setting or component and then analyze the result.
E . Eliminate known issues first.

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Answer: AB