Which two steps should an administrator do to troubleshoot this issue?

The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable.

Which two steps should an administrator do to troubleshoot this issue? Choose 2 answers
A . Ensure that the page layout for the user’s profile has been updated.
B . Run the setup audit trail for the organization.
C . Update the organization wide default for the object.
D . Review the field level security of the field for the user profile

View Answer

Answer: A, D

Explanation:

Page layout and field level security are two factors that determine whether a user can see a new field on a record. To troubleshoot this issue, the administrator should ensure that the page layout for the user’s profile has been updated to include the new field and that the field level security of the field for the user profile allows read or edit access.

Reference:

https://help.salesforce.com/s/articleView?id=sf.customize_layoutoverview.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.admin_fls.htm&type=5