Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
A . It enables routing of calls to the agent that is most idle.
B . It dynamically matches a customer to an optimal agent.
C . It provides conditional routing of calls to agent queues.
D . It allows for dynamic reporting of call center activities in custom methods.
E . It uses advanced algorithms to efficiently route calls to agents.

View Answer

Answer: B,E

Explanation:

Explanation: Reference Avaya Aura™ Call Center Feature Reference 6.0 page 78