Which two statements describe the benefits of engagement insights?

You are a Customer Data Platform Specialist. Your company’s chief marketing officer (CMO) learns about Dynamics 365 Customer Insights engagement insights capability. Your CMO wants to understand how engagement insights can be used to enhance audience insights.

Which two statements describe the benefits of engagement insights? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A . It allows you to collect, measure, and understand customer behavior on your website.
B . It allows you to create new customer profiles within engagement insights that can be exported to audience insights.
C . It allows you to send new customer leads directly to a marketing automation platform.
D . It allows you to link audience insights and engagement insights environments to enable bidirectional data flow.

View Answer

Answer: AD

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-insights/engagement-insights/overview