which two statements are correct with regard to inbound email processing? (choose two)

which two statements are correct with regard to inbound email processing? (choose two)
A . an incoming email reply is liked to its original case by the case ID in the subject of the email.
B . when creating a case from an email using the standard service activity, email attachments are automatically added as case attachments.
C . custom configuration is required to handle automatic reply and delivery status notifications.
D . if an email service executes an action, such as an approval, and the case is locked the email is queued and retried

View Answer

Answer: B C