Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

exams 7392X 7392X exam 0 Comments

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
A . After an ACD-call, an agent will automatically change its state to AU
C . Splits can be measured by Basic Call Management System (BCMS).
D . Agents can be logged in to 20 splits maximum.
E . Agents should log in manually to each split.

Answer: B,D