Which two solutions should an administrator use to meet this request?

DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.

Which two solutions should an administrator use to meet this request? Choose 2 answers
A . Web-to-Case
B . Case Escalation
C . Case Queues
D . Email-to-Case

View Answer

Answer: A, D

Explanation:

Web-to-Case and Email-to-Case are two solutions that allow customers to create cases from a web form or an email. Web-to-Case generates HTML code for a web form that you can place on your website. Email-to-Case converts incoming emails into cases.

Reference:

https://help.salesforce.com/s/articleView?id=sf.customizesupport_web_to_case.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.customizesupport_email_to_case.htm&type=5