Which two solutions should an administrator use to meet this request?

exams ADM-201 V1 ADM-201 exam 0 Comments

DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.

Which two solutions should an administrator use to meet this request? Choose 2 answers
A . Web-to-Case
B . Case Escalation
C . Case Queues
D . Email-to-Case

Answer: A, D