Which two scenarios require you to configure conditional processing within the case type? (Choose Two.)

Which two scenarios require you to configure conditional processing within the case type? (Choose Two.)
A . A scholarship eligibility application requires students to enter standardized test scores, Students with qualifying test scores can schedule and interview. Students without qualifying test scores receives a rejection email.
B . A catering booking application requires customers to enter information about the expected party size, event date, and event time. When customers submit the information the catering company sends a confirmation email.
C . An application requires customer to select the type of request in a drop-down list. The system routes the request to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.
D . A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

View Answer

Answer: A, D