Which two salesforce features should be suggested to improve the end-user experience?

Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them

Which two salesforce features should be suggested to improve the end-user experience?
A . Favorite the often used object
B . add the objects related list to the home page
C . personalized the navigation bar
D . create a custom component on a dashboard

View Answer

Answer: A C

The users can improve their end-user experience by favoriting the often used object and personalizing the navigation bar. Favoriting the object allows the users to access it quickly from the Favorites menu in the header. Personalizing the navigation bar allows the users to add, remove, or reorder the items that they use frequently. These features do not require the administrator to create a new app or modify the existing one, and they can be customized by the users themselves according to their preferences and needs.

Reference: [Salesforce Certified User Experience Designer Exam Guide], Section 3.1: Design and implement solutions that meet user needs

[UX Designer Certification Prep: User-Centered Design], Unit 4: Design for User Needs

[Prepare for Your UX Designer Credential], Trailmix: User-Centered Design

[Salesforce Help: Favorites in Lightning Experience]

[Salesforce Help: Personalize Your Navigation Bar]