Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case.
The requirements include:
* The ability to view their Case queue while working a particular Case.
* A persistent place to create Notes.
Which two Salesforce configuration features should be recommended? Choose 2 answers
A . Docked Utility Bar
B. List View – Split View
C. Dynamic Forms
D. Activity Timeline
Answer: C,D
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