Which two reports should the contact center manager present to executive management?

The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management .

Which two reports should the contact center manager present to executive management? Choose 2 answers
A . Number of cases closed by self-service users.
B . Average call handle time by team.
C . Number of Knowledge articles created each month.
D . Number of cases created using Communities by month.

Answer: A,D