Universal Containers Call Center Agents have limited visibility to customer support levels, resulting in inconsistent response times and lengthened resolution times .
Which two recommendations should a Consultant recommend to improve the agent experience and reduce response and resolution times? Choose 2 answers
A . Configure Assignment Rules based on Case Priority.
B . Add the Entitlements related list to the Account Page Layout.
C . Create a Report of all active Entitlements grouped by Customers.
D . Configure Success, Warning, and Violation Actions for Milestones.
Answer: A,B
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