Which two recommendations should a Consultant make?

Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.

Which two recommendations should a Consultant make? Choose 2 answers.
A . Publish training documentation in a closed chatter group.
B . Increase training to Sales Representatives.
C . Publish pre-release documentation on the Customer Community.
D . Increase training to Field Service Technicians

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Answer: C,D