Which two options do you use to configure the case type to achieve the requested behavior?

An event center has a case type that allows customers to book a dining room for events After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs.

• If customers do not ask for catering. they receive a rental rate quote for the dining room

• If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote

Which two options do you use to configure the case type to achieve the requested behavior? (Choose two.)
A . Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote
B. Create a checkbox for customers to indicate whether they want catering for the event Add a decision shape that evaluates whether the customer checks the box
C. Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.
D. Create a process for customers to indicate menu preferences Add the process as a case-wide optional action

View Answer

Answer: B, C

Explanation:

To achieve the requested behavior, you can use a checkbox and a decision shape to branch the case flow based on whether the customer wants catering or not. You can also use a visibility condition to show or hide the menu preferences and appointment date fields depending on the checkbox value.

Reference: https://community.pega.com/knowledgebase/articles/case-management/88/branching-case-flow-based-decision