Which two of the following should you troubleshoot?

You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.

You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.

Which two of the following should you troubleshoot? Each correct answer presents part of the solution.
A . Incident Type contains appropriate Service Tasks, Products, and Services.
B . Incident Type field "Copy Incident Items to Agreement" is marked "Yes".
C . Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".
D . Agreement Booking Setup contains appropriate Service Tasks, Products, and Services

View Answer

Answer: B, D