Which two of the following are the key expected results of a quality management system that conforms to the requirements of ISO 9001:2015?

Which two of the following are the key expected results of a quality management system that conforms to the requirements of ISO 9001:2015?
A . Decreased number of nonconforming products in all stages of the manufacturing cycle
B . Decreased number of management system nonconformities
C . Consistently provide products that meet customers’ requirements
D . Increased profits
E . Decreased number of warranty claims
F . Enhanced customer satisfaction

View Answer

Answer: CF

Explanation:

According to the ISO 9001:2015 document, the key expected results of a quality management system that conforms to the requirements of ISO 9001:2015 are:

• the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements;

• the enhancement of customer satisfaction.

These results are derived from the quality management principles of customer focus and process approach, which are the basis of the ISO 9000 family of standards1. Customer focus means understanding and meeting customer needs and expectations, as well as exceeding them when possible1. Process approach means managing activities as interrelated processes that function as a coherent system, which leads to consistent and predictable results1. Therefore, the correct answer is C and F.

Reference: 2: ISO 9001:2015 – Quality management systems ― Requirements 1: ISO – Quality management principles