Which two of the following are the key expected results of a quality management system that conforms to the requirements of ISO 9001:2015?

Which two of the following are the key expected results of a quality management system that conforms to the requirements of ISO 9001:2015?
A . Consistently provide products that meet customers’ requirements
B . Decreased number of management system nonconformities
C . Decreased number of warranty claims
D . Decreased number of nonconforming products in all stages of the manufacturing cycle
E . Enhanced customer satisfaction
F . Increased profits

View Answer

Answer: AE

Explanation:

The key expected results of a quality management system that conforms to the requirements of ISO 9001:2015 are stated in clause 0.1 of the standard, which says: “The adoption of a quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives. The potential benefits to an organization of implementing a quality management system based on this International Standard are: a) the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; b) facilitating opportunities to enhance customer satisfaction; c) addressing risks and opportunities associated with its context and objectives; d) the ability to demonstrate conformity to specified quality management system requirements.” Therefore, the two options that best match these benefits are A and E, as they directly relate to providing products and services that meet customer requirements and enhancing customer satisfaction. The other options are not explicitly mentioned as key expected results, although they may be possible outcomes of implementing a quality management system.

Reference: ISO 9001:2015 – Quality management systems ― Requirements, Key Elements of an ISO 9001:2015 Quality Management System, What is ISO 9001 2015 as a Quality Management Systems?