Which two of the following are ‘soft’ factors, within the framework of the ‘McKinsey 7S’ model?

Which two of the following are ‘soft’ factors, within the framework of the ‘McKinsey 7S’ model?
A . Strategy
B . Systems
C . Style
D . Shared values

View Answer

Answer: C, D

Explanation:

Shared values and style.

The other two shown being ‘hard’ ie more tangible factors.

Nobody said these tests were meant to be easy…