Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion?

A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site.

Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)
A . Network Call Redirection
B . Look-ahead Interflow
C . Virtual Outflow
D . Enhanced Look-ahead Interflow

View Answer

Answer: BD

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100081982 (9, 10)