Which two features should a Consultant consider implementing?

Universal Containers is exploring ways to provide its customers with more self-service options in its new Customer Community to reduce the number of interactions with their contact center.

Which two features should a Consultant consider implementing? Choose 2 answers
A . Use a community template to set up their customer community.
B . Enable web -to -case on their public website.
C . Enable Live Agent in their community to chat with an agent.
D . Add the Question action to Chatter in the community publisher.

View Answer

Answer: A,D