Which two feature should the consultant recommend as part of the deployment?

Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.

Which two feature should the consultant recommend as part of the deployment?
A . Select two Twitter or Facebook accounts.
B . Create and assign permission sets to give agents social account access.
C . Retrieve Social Studio credentials.
D . Enable the Moderation feature to automatically create cases from posts.

View Answer

Answer: A, B

Explanation:

Customer Community Login licenses are used for external users who access Experience Cloud sites and need to view and execute reports with the ability to “Run as specified user”. This license type allows users to create and manage cases, as well as access custom objects and tabs. Customer Community Login licenses are based on the number of monthly logins and are suitable for occasional users who do not need full access to standard CRM functionality.

Verified Reference:

Service Cloud Consultant Certification Guide & Tips, Experience Cloud User Licenses