Which two factors do you consider for this solution ?

An application consisting of a single case requires sending correspondence at a designated time minimal delay.

The existing solution sends the correspondence through an escalation activity in an SLA.

Which two factors do you consider for this solution ? (Choose Two)

A. The number of queue SLA objects

B. Correspondence rule configuration

C. Errors handling for locked items

D. Multiple open assignment on the same case.

View Answer

Answer: C,D