Which two customer-related metrics should the customer support management analyze?

Universal Containers’ customer support management wants to provide proactive communications to customers who are likely to provide low customer satisfaction (CSAT) scores

Which two customer-related metrics should the customer support management analyze? Choose 2 answers
A . High priority cases opened by account month-to-date
B . Time spent by account year-to-date
C . Escalated cases by account month-to-date
D . New cases opened by account channel

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Answer: A,C